Frequently Asked Questions


What is a Monitor?

A monitor is any landing page or URL you want to track.

Do I have to commit to a contract?

No. Cancel your membership at anytime with no penalty.

How does the 7-day free trial work?

If you cancel your UptimeTrack subscription within 7-days of signing up you will not be charged anything. It's completely free. If you want to keep using the account, you don't need to do anything and you will be billed for the following subscription period after the first 7-days have passed. You can cancel your account at any time after that but you are responsible for any charges that have occurred before you cancelled the subscription.

Do I get a 7-day free trial if I upgrade an existing account?

If you upgrade from an existing account you are not eligible for the 7-day free trial. The 7-day free trial only applies when you sign up for a new account.

Can I change plans for an existing account?

Yes. You can easily change plans yourself at any time inside from subscriptions.
An upgrade will automatically deduct previous payments, this will show on the checkout page before confirming an upgrade.The change plan page is where you can upgrade/downgrade your current monitoring plan.
However, if you're looking to downgrade your current plan, but your plan has already exceeded the number of checks included on the downgraded plan.

Note:You can't downgrade your plans directly.Contact our support.

I didn't receive any up/down notifications.

Please check your spam and make sure that there are alert contacts(which should be valid) attached to the monitor. This can be done/checked through the "edit monitor".
If this happens even though there are alert contacts for the monitor, please let us know.

When I press Pay Now nothing happens, why is that?

The most common reason is that the card attached to your account might have expired or that your card issuer has declined the charge for some reason. You can check with your bank or credit card provider if this is indeed the case. If you submit a ticket request to the Support we should be able to give you more information! .

Slack Integration

  • First you need an account in slack for recieving notification.
  • You need to select alert type slack.
  • Click on the link given below it will redirect you to the slack.
  • Generate a webhook url by selecting a channel there.
  • Add that url to the uptimetrack and submit it.
  • And don't forget add alert contact(slack) with your monitors.

Telegram Integration

  • First you need to install telegram application on your system if you don't have the application.
  • Signup into telegram application.
  • You can add telegram alert from alerts in uptimetrack.
  • Select telegram and on submit it will redirect you to telegram application.
  • The uptimetrack bot is added to your account.You need to click on start for enabling notifications for your downtime monitors.
  • And don't forget add alert contact(telegram) with your monitors.

Microsoft Team Integration

  • First you need an account in Microsoft Teams for recieving notification.
  • You need to select alert type Microsoft Teams.
  • Click on the link given below it will redirect you to the Microsoft Teams.
  • Generate a webhook url by using the Connectors>Incoming WebHooks link.
  • Add that url to the uptimetrack and submit it.
  • And don't forget add alert contact(Microsoft Teams) with your monitors.