Frequently Asked Questions


What is a Monitor?

A monitor is any landing page or URL you want to track.

Do I have to commit to a contract?

No. Cancel your membership at anytime with no penalty.

How does the 14-day free trial work?

If you cancel your UptimeTrack subscription within 14-days of signing up you will not be charged anything. It's completely free. If you want to keep using the account, you don't need to do anything and you will be billed for the following subscription period after the first 14-days have passed. You can cancel your account at any time after that but you are responsible for any charges that have occurred before you cancelled the subscription.

Do I get a 14-day free trial if I upgrade an existing account?

If you upgrade from an existing account you are not eligible for the 14-day free trial. The 14-day free trial only applies when you sign up for a new account.

Can I change plans for an existing account?

Yes. You can easily change plans yourself at any time inside from subscriptions.
An upgrade will automatically deduct previous payments, this will show on the checkout page before confirming an upgrade.The change plan page is where you can upgrade/downgrade your current monitoring plan.
However, if you're looking to downgrade your current plan, but your plan has already exceeded the number of checks included on the downgraded plan.

Note:You can't downgrade your plans directly.Contact our support.

I didn't receive any up/down notifications.

Please check your spam and make sure that there are alert contacts(which should be valid) attached to the monitor. This can be done/checked through the "edit monitor".
If this happens even though there are alert contacts for the monitor, please let us know.

When I press Pay Now nothing happens, why is that?

The most common reason is that the card attached to your account might have expired or that your card issuer has declined the charge for some reason. You can check with your bank or credit card provider if this is indeed the case. If you submit a ticket request to the Support we should be able to give you more information! .